Refund policy

Our general 30-day return policy applies to eligible products, subject to the exclusions below. SunRang, LED lights, electrical items and decorative lights are excluded from change-of-mind returns and the general 30-day return offer. Claims concerning damage, faults, incorrect items or products materially different from their description are handled as explained below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@erilas.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@erilas.com.

SunRang, LED Lights, Electrical Items & Decorative Lights

We do not accept change-of-mind returns for these products.

Images and videos illustrate the product’s appearance and lighting effect. Slight differences in colour, brightness or mandala projection may occur. These minor differences alone are not grounds for a return or refund when the product functions correctly and otherwise matches its advertised description.

Return or refund requests must relate to genuine damage, a fault, an incorrect item or a product materially different from its description. Please contact support@erilas.com with your order number, a description of the issue and relevant photos or video.

Requests are reviewed individually to verify the issue. Any exception or goodwill return or refund beyond our legal obligations is at Erilas’s discretion. This policy does not limit your statutory consumer rights.

This lighting-category exclusion is effective from 15 October 2026 and applies only to purchases made after this update is published. Orders placed before this update remain subject to the return terms offered at the time of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, including Erilas Pink Balm). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@erilas.com.