Talk to a real person.
We answer every email ourselves. No bots, no auto-replies, no 'thank you for your patience' — just a reply.
Erilas is small. The same people who design the products are the people who read your email. That's the deal — direct line, fair pricing, no middleman.
Customer support
Email: hello@erilas.com
Reply window: Within 24 hours, Mon–Sat (IST).
Order issues: Include your order number — we'll find it faster.
Returns & refunds: 30-day money-back. Reply to your order confirmation and we'll process it. Read the full return policy →
Wholesale & partnerships
Stock Erilas: If you run a clinic, salon, pet store or boutique that wants to carry our three — write to wholesale@erilas.com. We'll send our trade pricing sheet and minimums.
Press & collabs: press@erilas.com
Influencer & UGC creators: hello@erilas.com with the subject line 'creator' and 2–3 sample reels. We pay flat fees, no chasing affiliate codes.
Where we ship
All India. Free shipping on every order. Cash on Delivery available everywhere. Dispatched within 24 hours from our Bangalore warehouse — most metro orders arrive in 2–3 days.
International shipping is on the roadmap for 2026 — drop your email at the bottom of any page and we'll let you know.